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Current aviation-related job postings can
be found at:
American Association of Airport Executives: Positions Open
Airport Customer Experience Manager, City of Eugene
Posted April 6, 2011
Closes April 29, 2011
Oregon's second largest Airport is currently accepting applications for an Airport
Customer Experience Manager. This position will serve as the customer service liaison to
airport passengers, tenants, and the general aviation community and play a critical role
in the research, analysis, and response of customer issues and stakeholder concerns; and
manages the indoor advertising program for the facility selling advertisement
opportunities. Staff at the Eugene Airport strives for exemplary customer service by
providing user friendly facilities, fostering a work environment that supports
creativity, innovation, and diversity, and expecting a high level of customer service
from all of our employees and tenant partners. Our focus is on maintaining a safe and
secure airport, remaining committed to sustainability efforts, and continuing to provide
quality air service for western Oregon.
Key responsibilities include:
*
Customer Service Liaison to airport passengers and other guests of the terminal.
* Airport liaison to all tenants and the general aviation community.
* Manages and sells indoor airport advertising in the terminal building.
* Evaluates, analyzes and makes recommendations on proposed legislation and rulings that
pertain to passengers and the general aviation community.
* Assists the Director of Communication and Development with internal and external
public relations, media relations, and community partnerships.
* Plans and attends community meetings relating to aviation issues and community needs;
evaluates information and makes recommendations to Airport Management on those issues.
Qualified candidates should have:
* Bachelor's degree and a minimum of six months to two years experience in airport
management, business management/marketing, journalism/public relations/advertising,
public policy and administration, or a related field.
The annual salary range for this position is $47,819 to $64,958 depending on knowledge,
skills, and abilities possessed by the successful applicant.
To see full position description and apply, please go to here.
Application deadline is April 29, 2011, 5:00pm.
Cathryn Stephens, C.M.
Director of Communication and Development
Eugene Airport
28855 Lockheed Dr., Eugene, OR 97402
541-682-5430
541-682-6838 (fax)
http://www.flyEUG.com
http://www.facebook.com/flyEUG
http://twitter.com/flyEUG
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